The business of monitoring, measuring and understanding social media
July 10, 2018
Forrester (Nasdaq: FORR) announced that it has acquired FeedbackNow and GlimpzIt in a step toward building a real-time customer experience platform, CX Cloud. FeedbackNow makes a physical device for collecting customer satisfaction data, which will be one input to the...
April 19, 2018
Affinio Integration with Microsoft Dynamics 365 and Microsoft Translator, available on Microsoft AppSource. Cision Cision Communications Cloud: localization improvements. Mention Autotag old mentions. Salesforce Social Studio Web: Report builder, report sharing, publish to Instagram, Facebook publishing, more....
April 12, 2018
Audiense Socio-economic data, audience summary view, popular content and hashtags, influencers report. Buzzoole New dashboard for content creators. Mention Export reports to PowerPoint. Also, hide words from topic clouds....
March 22, 2018
Brandwatch Explore, entities filters. Milestone Digital Presence Cloud: major update. pr Pulsar Audience analysis. Vendasta Boostability integration....
February 8, 2018
Instagram publishing: Facelift , Sendible , SOCi , Tailwind NapoleonCat @mentions in Facebook posts. SentiOne React: new engagement module. Swat.io Instagram publishing, post preview, Facebook multi-picture posts. Talkwalker Quick Search: new social media search engine....
January 18, 2018
Cision Cision Communications Cloud: expanded social engagement analysis, Google Analytics and Adobe Analytics integration. Datafiniti API v4. Salesforce January updates....
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