Results matching “media cloud”

February 18, 2010

Software Updates, 19 February 2010

Recently announced software updates: IterasiUpdated browser extensions. SynthesioDynamic tag clouds, cumulative timeline, subtopic drill-down. SMA companies announcing that their products now cover Google Buzz (no chart needed to see that it's a trend): Attensity Gnip Radian6 Sysomos Viralheat (via Mashable)...

May 26, 2009

RightNow Monitors Twitter, YouTube in CRM

RightNow Technologies is adding social media monitoring capabilities to its CRM platform with Cloud Monitor, available in the May '09 release. The new feature monitors Twitter and YouTube for customer comments, using sentiment analysis to prioritize items for response by...