Results tagged “clarabridge, engagor”

July 29, 2021

Qualtrics Acquiring Clarabridge for $1.1 Billion

Extends analysis into unstructured experience data

October 3, 2017

New Papers, 3 October 2017

5 Steps to Improving the Customer Journey with Analytics, Clarabridge  Influencer-Generated Content: Ready-to-Drink Teas, Mavrck  How to Build a KPI Framework for Brand Health, Synthesio ...

August 15, 2017

New Papers, 15 August 2017

Getting Started with Media Monitoring and Measurement, CARMA  The Decision Maker’s Guide to Social Customer Service, Clarabridge ...

February 2, 2017

Software Updates, 3 February 2017

Affinio Subreddit Graph reports, custom moodboards, annotation, data export, Image Explorer enhancements, Global Comparison, targeted audience queries. Clarabridge CX Social: crisis plans. Notified Automated tonality via Gavagai  partnership, improved reach estimates. SocialFlow Publishing automation features....

November 16, 2016

Clarabridge Retires Engagor Name

Clarabridge  announced that it has changed the name of its Engagor product to CX Social. Clarabridge acquired the Belgium-based Enagagor in 2015. blog post...

November 16, 2016

Clarabridge Retires Engagor Name

Clarabridge  announced that it has changed the name of its Engagor product to CX Social. Clarabridge acquired the Belgium-based Enagagor in 2015. blog post...

October 25, 2016

New Papers, 25 October 2016

Baromètre des tendances du marketing digital sur les réseaux sociaux, Digimind  Building A Social Customer Care Team, Engagor  The right way to use online media monitoring tools, Mediatoolkit  4 Steps to Building a Successful Social Analytics Program, NetBase  Brand Study...

September 22, 2016

Software Updates, 23 September 2016

Canvs YouTube metrics integration. Clarabridge Clarabridge CX Analytics: expanded emotions model, industry and source-specific sentiment templates, new industry templates (banking, casinos, hospitals, merchandising, pharmaceuticals, retail, crisis management, employee feedback), global brand recognition, category templates in German. Intelligent Automation Scraawl 2.0. Linkfluence Thematic Stream Graph,...

June 30, 2016

Software Updates, 1 July 2016

Engagor Contact tagging, two-factor authentication and expanded security settings, publishing guidelines, new “Watchdog” dashboards to monitor social customer service metrics against your SLAs, new mobile app, image recognition. Revinate Custom KPI widgets....

June 14, 2016

New Papers, 14 June 2016

Transformation Omnicanal: Réinventer la collaboration métier pour tenir la promesse client, Akio  Social Insights: The Public Sector, Brandwatch  Personalization not Points: Understanding the Language of Loyalty, Clarabridge  / Metia Group The CMO & The Rise of Social Insights, Insightpool  The...

June 2, 2016

Software Updates, 3 June 2016

Canvs Link Facebook page analysis to TV series. Engagor Updated mobile app. Synthesio New Instant Insights (triggered reports)....

March 17, 2016

Software Updates, 18 March 2016

Brandwatch New Query Wizard. Clarabridge Clarabridge CEM Analytics and Engagor: Image recognition from Ditto . Meltwater Facebook topic data. Sentiment WeChat and Line integrations. Socedo New lead-gen reports from Salesforce, Marketo and HubSpot integrations. YouScan Removal of user limits on all accounts. ZoomSphere Facebook Reactions analytics....

March 17, 2016

Software Updates, 18 March 2016

Brandwatch New Query Wizard. Clarabridge Clarabridge CEM Analytics and Engagor: Image recognition from Ditto . Meltwater Facebook topic data. Sentiment WeChat and Line integrations. Socedo New lead-gen reports from Salesforce, Marketo and HubSpot integrations. YouScan Removal of user limits on all accounts. ZoomSphere Facebook Reactions analytics....

February 18, 2016

Software Updates, 19 February 2016

Buzzcapture Internal social network (Yammer) monitoring with Evolve. Engagor Custom User Roles, use canned responses as snippets, add to Twitter lists, Filter on ‘Top Replies,’ agent in/out status, UI. Mention Slack integration. NUVI Channels: respond to Facebook and Instagram comments, reports. Pulsar New query logic...

December 10, 2015

Goldbach Posts 2015 Tools Test Results

The Swiss marketing agency Goldbach Interactive has posted the results of its annual review of social media monitoring tools. Companies making the top 10 list this year are Brandwatch , Buzzcapture , Engagor , Linkfluence , Media Focus , Oracle , Synthesio , Sysomos , Talkwalker  and VICO ....

October 29, 2015

Software Updates, 30 October 2015

Brandwatch Vizia: new app framework, weather and Google Analytics apps. Engagor Redesigned Inbox. Geofeedia New Twitter/Instagram engagement. Nexalogy New demographics reports, sentiment analysis. Nuke Suite Updated Convert section, new poll builder. Pulsar Improved filters: basic, advanced, tags. Snaptrends New Time Analysis chart. Socedo Organic lead export. Socialbakers New tools:...

September 1, 2015

New Papers, 1 September 2015

Amazon: When a “reputation crisis” isn’t a reputation crisis, Alva  B2B Social Media Report, Brandwatch  From Tweet to Close: How to Identify and Win Sales Opportunities Through Social Media, Engagor  Hungry for Success: How Food Companies Can Use Social Data...

August 11, 2015

New Papers, 11 August 2015

Social Media Survival Guide for the Fashion Industry, Digimind  Simplifying Social Media Etiquette, Engagor  2015 Facebook Industry Report, Simply Measured  Customer Service on Twitter, Twitter ...

June 25, 2015

Software Updates, 26 June 2015

Clarabridge Clarabridge 7: major release, now including CX Engagor. Expion Localized UI for Simplified Chinese and Japanese, moderation of Facebook Reviews, Facebook paid metrics, user activity tracking, attribution for user-generated content. Locowise New Facebook video metrics, content calendar with Twitter and Facebook scheduling....

June 11, 2015

Software Updates, 12 June 2015

Cyveillance Cyber Threat Center: new search by image. DigitalStakeout New Emoji Analytics. Engagor New changelog, move to new APIs for Facebook and YouTube, custom user roles, delete comments in Instagram, YouTube and Google+, new Time Between Actions widget. Geofeedia Major update. New UI, multi-location...