The business of monitoring, measuring and understanding social media
May 31, 2016
Social Listening in Practice: Competitive Intelligence, Brandwatch 2016 Buyer's Guide to Social Analytics, Simply Measured Achieving New Product Awareness Through Social Media Outreach, Tracx Spirituosenmarken im Social Web, Webbosaurus ...
October 13, 2015
5 Super-actionable tips to enhance service you provide during the holiday season, Sentiment Partners On Social: How Software Companies Can Boost Partner Networks Using Social Listening, Talkwalker Amazonbewertungen: Das sollten Unternehmen wissen, Webbosaurus Social Media Usage [in the US]: 2005-2015,...
May 14, 2015
Lexalytics Semantria: new wizard and GUI, updated Semantria Online Configurator. Mention New Influencer Score. SDL Updated Social Media Monitoring and Customer Journey Analytics applications, both now part of SDL Customer Experience Cloud. blog post SocialCentiv Updated Campaign Builder, inline editing, add locations by zip...
October 9, 2014
Recently announced software updates: Actiance Socialite: edit/review profiles, bulk upload. Digimind Digimind Social: new influencer metrics chart. Hootsuite Flipboard integration. Netvibes New Hierarchical Dashboarding. Olery New Hotel Review Data API. SocialFlow New Listen module, Instagram integration. Spredfast Conversations: major redesign....
December 3, 2013
Recently released research and white papers: A Definitive Guide to Becoming a Sales Leader in a Digital World, Introhive Make a List, Check it Twice: A Social Media Manager’s Guide to the Holidays, Simply Measured Versicherungen im Social Web: Die...
March 26, 2013
Recently released research and white papers: Managing Reputation with Brand Advocacy, Dachis Group Policing in an Information Age (PDF), Demos Möbelhäuser: Service-Leistungen sorgen für Unmut im Social Web, Webbosaurus...
March 20, 2012
Recently released research and white papers: Prepare to Respond: A Guide to Customer Service on Social Media, Brandwatch GreenBook Research Industry Trends, Spring 2012 Guide to Influence Measurement Tools, Modern Media ($) Measuring Social Customer Service in the Contact Center,...
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