The business of monitoring, measuring and understanding social media
November 19, 2021
Awario, Conviva, Critical Mention, Mavrck, ReviewPro, Sendible, SocialBu, Sociality, ZoomSphere
September 26, 2019
BuzzooleDiscovery: new influencer search tool. BuzzSumoMajor update. New UI. LinkfluenceRadarly: new AI filters. MeltwaterSwitch to sentence-based sentiment analysis. ReviewProUpdated semantic analysis tool. SOCiNew SOCi Score for organic content. SynthesioMajor update. BI-style reporting....
September 19, 2019
BrandwatchNew flagship product, Consumer Research. pr ReviewProNew semantic analysis tool. SocialgistData enhancements. SymplurTweet Transcript....
August 29, 2019
InfluencerDBTrack Instagram Stories in Monitoring. ReviewProRespond to reviews on Booking.com via BookingSuite direct-response API. SalesforceAugust 2019 Release: Google My Business reviews, Facebook boost, SSO/SAML, persona group demographics, LinkedIn videos. StacklaConversion reporting, product feed, onboarding process....
June 6, 2019
Brandwatch UI. Nuvi New sentiment engine. ReviewPro Google reviews integration. Also, Direct Response API for Booking.com reviews. Salesforce Twitter persona insights, Facebook @mentions. Sindup Broadcast TV / radio coverage. SocialFlow Mobile app: Instagram publishing. Unmetric Competitive intelligence for Hootsuite. V-tracker Dark mode, analyst permissions. Webhose.io Image recognition....
April 25, 2019
Klear Influencer search by criteria. Linkfluence Twitter historical data. OBI4wan Google Reviews integration. ReviewPro New Guest Experience Improvement Suite. SentiOne Google Reviews coverage, bulk operations, customer service bots. Visibrain Emoji cloud. Zignal Labs Influence Intelligence, Media Quality Score....
April 16, 2019
Weak signals in der Retail-Branche, Argus Data Insights Hospitality Trends & Strategies for Boosting Guest Satisfaction in 2019, ReviewPro 2019 Global Hotel Reputation Benchmark Report, Revinate Campaign Analysis User Guide, Synthesio The Secret Brain Science of Content Optimization, Sysomos ...
September 18, 2018
A Path to PR Measurement, CARMA An Insight into Asia Pacific’s Packaged Snacks Industry on Social Media, Digimind Social Media Barometer Report 2018, Hootsuite Social Insights: The State of Wearable Technology, Infegy Partisan Publishers and Political Content, NewsWhip Indexing Hotel...
April 26, 2018
Affinio Slide export, hide clusters in network visualizations, Microsoft Dynamics 365 integration. Comintelli Newscycle content integration. Digimind Digimind Intelligence: Statistics module. Echosec Echosec Enterprise: major update. iMonitoring Posting from mobile app, post notification emails, alert preferences, website monitoring. Pulsar New audience and content performance insights. Also,...
June 1, 2017
BirdEye Custom email templates, Zapier integration, complex filters. Brandwatch Vizia: Google Sheets and Google Analytics integration; Frequency Heatmap, Top Countries, Total Impressions and Topics tiles. Buzzlogix Analytics and reporting. Echosec New back end, additional data sources, UI update; free community version updated to current spec....
January 16, 2017
Shiji announced the acquisition of a majority stake in ReviewPro to bolster its position as a service management platform provider for the hospitality industry. ReviewPro's founders and management will continue in their roles as the company pursues international growth and...
September 8, 2016
Netvibes New geolocation search facet. ReviewPro New dashboard for management response. YouScan Filter by city and region, enhanced data export, Odnoklassniki coverage with user comments. Zoomph Ticker symbol tracking with $, switchable profanity filtering, geographic filtering....
November 3, 2015
2015 Top Luxury Hotel & Brand Report, ReviewPro Improving the Signal: A 3 Step Guide to First Class Social Customer Care for Mobile Operators, Talkwalker ...
October 8, 2015
BirdSong New gender lookup for Twitter followers export. Mention New Influencer dashboard, updated Android app. ReviewPro New Semantic Analysis tool, Google Translate integration. Tracx Enhanced streaming and tagging. ZoomSphere New rules-based automation....
June 26, 2014
Recently announced software updates: Actiance Socialite: French language localization; attach images to Facebook, LinkedIn, and Twitter updates; moderate and archive Tweets with images; LinkedIn profile edit API support; profile management and review workflows. Brand Embassy Workflow reports. BuzzStream BuzzMarker for...
July 30, 2013
Recently released research and white papers: Case Study: the Social Studies Group & Netnography, Brandwatch What’s Engagement? How Data Driven Marketers Are Crushing Content Marketing, Infinigraph How to Respond to Online Reviews, ReviewPro...
March 7, 2013
Recently announced software updates: Adobe Adobe Social 3.0: new UI, new workflow, content calendar, mobile apps. Brandwatch New impact score. Curalate Instagram integration. Meltwater Meltwater Buzz 3.0: New UI, community analytics, analytics upgrade. Mention Internal search engine, AND operator. Nitrogram...
January 29, 2013
Recently released research and white papers: Global Review Index: Top Hotel Rankings in Major Cities of Spain (PDF), ReviewPro 40 Ideas for your 2013 Social Media Plan, Salesforce 5 Best Practices for Effective Influencer Relationships (PDF), Socialarc Four new white...
November 13, 2012
Recently released research and white papers: State of the Media: Cross-Platform Report Q2 2012, Nielsen Global Review Index: Top Hotel Rankings in Major Cities of Italy (PDF), ReviewPro Social Customer Service: Customer Communities in 7 Steps, Telligent...
October 30, 2012
Recently released research and white papers: MediaMatch: Obama Vs. Romney, General Sentiment Social Media and Political Engagement, Pew Internet & American Life Project Global Review Index: Top Hotel Rankings in Major Cities in France (PDF), ReviewPro...
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