Results tagged “liveworld”

April 26, 2016

New LiveWorld Platform Links Social Media to Customer Service

LiveWorld  introduced Conversation Management Software for managing customer conversations across social media and messaging apps. The new platform combines the monitoring and analysis of a listening platform with case management and CRM integration to support customer engagement and service activities....

May 19, 2015

New Papers, 19 May 2015

Optimiser le parcours client en analysant les prises de parole digitales, Dictanova  What Americans Care About Most, April 2015, Evolve24  Special Bulletin: Advice from #LESM Experts (access limited), Geofeedia  Social Network Guide, LiveWorld  The Savvy PR Pro’s Guide to Media...

November 4, 2014

New Papers, 4 November 2014

Recently released research and white papers: Are Theme Parks Making the Most of Social Customer Service, Conversocial The Missing Billion: How web analytics is wiping the emerging world off the map, GlobalWebIndex How to Gain Actionable Insights from Social Media,...

June 10, 2014

New Papers, 10 June 2014

Recently released research and white papers: Social Listening: Household & Personal Care Goods, Brandwatch Advanced Guide to Content Promotion, Buzzstream Guide to Social Customer Service, HootSuite The CMO’s Social Media Handbook, Peter Friedman, LiveWorld Content Finds the Customer, SDL KPIs...



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