The business of monitoring, measuring and understanding social media
March 24, 2015
Social Listening for Nonprofit Organizations, Brandwatch J.Crew vs. Anthropologie: Competitive Brand Analysis and Brand Analysis: Teach for America and Americorps, Crimson Hexagon Big Data and Customer Acquisition, People Pattern The Complete Guide to Facebook Analytics, 2nd Ed., Simply Measured How...
February 17, 2015
How to Give Your Customer a Seat in the Boardroom, Clarabridge Preparing the Enterprise for a New Social Customer Service Model, Conversocial Social Data: Transformative Brand Power, Networked Insights Quarterly Twitter Benchmark Report, Q4 2014, Simply Measured How to -...
January 27, 2015
Social Listening in Practice: Reputation & Crisis Monitoring, Brandwatch Engage and Influence Consumers on Visual Social Media Channels, Cision CES 2015, Evolve24 Quarterly Instagram Network Study, Q4 2014, Simply Measured Measuring Sentiment and Benchmarking Success: A Guide to Synthesio’s Social...
October 14, 2014
Recently released research and white papers: From Social Business to Big Data: Insights from Kantar Media CIC’s 2013-2014 China Enterprise Social Business Survey, CIC 9 Social Media Guidelines for Wealth Management Firms, Hootsuite A Quick Guide to Basic Twitter Analyses,...
October 9, 2014
Recently announced software updates: Actiance Socialite: edit/review profiles, bulk upload. Digimind Digimind Social: new influencer metrics chart. Hootsuite Flipboard integration. Netvibes New Hierarchical Dashboarding. Olery New Hotel Review Data API. SocialFlow New Listen module, Instagram integration. Spredfast Conversations: major redesign....
September 11, 2014
Recently announced software updates: Actiance Socialite: PeopleLinx tutorials, new Content Library, content capture and archiving for Google+. Augure New Augure Influencers module, new filters, new similar influencer search. Gnip Historical PowerTrack: performance improvements. Local Measure Locations & social account permissions....
September 9, 2014
Recently released research and white papers: Using Paid, Owned & Earned Media to Build Successful Social Campaigns and The Complete Guide to Twitter Measurement, Second Edition, Simply Measured Online reputation management for banks: the lessons learned from BNP Paribas (PDF),...
June 12, 2014
Talkwalker introduced a free version of its social media analysis platform, including search, data filters, and charts with drilldown capability. The free edition is limited to a 7-day historical view and promotes a free trial of Talkwalker Pro. blog post...
May 15, 2014
Recently announced software updates: Brandchats Instagram coverage. Bringr Published content tags. Dinamize Mercado Livre coverage, improved Facebook wall analysis. HootSuite Redesigned Android app. Locowise Competitive Content Analysis for Twitter and Instagram. Also, free fanbase prediction for Twitter and Instagram. Simplify360...
April 8, 2014
Recently released research and white papers: Social partners in customer care: How to integrate social media into contact centres, Brand Embassy Social Listening for the Travel & Hospitality Industry, Brandwatch Social media monitoring en webcare in de bankensector, Coosto Social...
March 4, 2014
Recently released research and white papers: 2014 Analyst and Investor Survey: Trends in the Use of Digital & Social Media by the Investment Community, Brunswick Group Why Brand Sponsorship Needs a Context Qualifier, Crimson Hexagon Turning Social Feeds Into Business...
February 6, 2014
Recently announced software updates: Conversocial YouTube integration. DataSift New wildcard operator for filters. Also, MySQL push connector. Digimind Digimind Social: new Rules System. Recorded Future Event tagging and Event Lists. Sysomos Influencer Communities, Instagram integration with Heartbeat, reply/like/unlike Facebook comments,...
November 12, 2013
Recently released research and white papers: 25 Data Stories, Gnip Social Media Education: The New Edge for Success, HootSuite MomentFeed Index: Restaurant Instagram Report Q3 2013 (PDF), MomentFeed CX Playbook: Successful, Data-Driven Strategies, SDL How to Use Pinterest to Increase...
April 18, 2013
Recently announced software updates: Brand Embassy CRM features. Engagor Trendiction data sourcing. HootSuite Tencent Weibo integration. Russian release (Russian language UI, VKontakte integration). Sprout Social Team report (workflow metrics). Zubit Customer service workflow....
March 27, 2013
Trendiction launched Talkwalker Alerts, a free service that delivers results via email or RSS. The new service is positioned as a replacement for Google Alerts and can import alert configurations from Google's service. SMA: Trendiction blog post...
January 30, 2012
Trendiction launched Talkwalker, a self-service social media monitoring and analysis tool for the German-language market. blog post...
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