The business of monitoring, measuring and understanding social media
August 11, 2015
Social Media Survival Guide for the Fashion Industry, Digimind Simplifying Social Media Etiquette, Engagor 2015 Facebook Industry Report, Simply Measured Customer Service on Twitter, Twitter ...
August 6, 2015
Brandwatch 16 new languages, "ignore language’ option, lockable queries. Ditto New object and scene classifiers. Hootsuite Instagram integration. Insightpool Facebook Topic Data. Luminoso Week and Quarter timeline intervals. MutualMind Enhanced location analytics. NetBase Facebook Topic Data. NUVI New Audiences view. OBI4wan Respond to Trustpilot and Facebook reviews. Olery Review Data...
August 4, 2015
Remarkable Implications: The Correlation Between Online Advocacy and Offline Sales, MotiveQuest Social Visualization: Its Importance in the Boardroom, NetBase 2015 U.K. State of Multichannel Customer Service Report, Parature 5 Keys to Cross-Channel Social Analysis, Simply Measured The Evolution of Influencer...
July 14, 2015
Enterprise Social Intelligence, Running Trends Report and Social Listening for the Pharmaceutical Industry, Brandwatch Social Analysis Reveals Sports Industry Opportunities, Crimson Hexagon The Value of a Twitter Follower, LeadSift Clarifying the Role of Social Media, Simply Measured Data Continues To...
June 30, 2015
How Social Changed the Newspaper Industry, Brandwatch 2015 Social Customer Service Trust Index, Conversocial Das ultimative Social Media Kochbuch and Etude: les Banques sur le web et les réseaux sociaux, Digimind Listen Up! Guide to Social Listening for Smarter Business,...
June 18, 2015
Crimson Hexagon New image analysis and detection. LeadSift New Consumer Insights API. Sendible Facebook Page Loader tool for bulk import. SocialCentiv New suggested replies. SocialFlow Pinterest Ads and Content Publishing APIs integration. Socialgist StockTwits data availability. Sprout Social Tag Facebook Pages. Wayin Klout profile data integration....
June 2, 2015
Rethink Complexity: How to Structure Social Media in Large Companies, Hootsuite 2015 Social Marketing Trends Report, TrustRadius / Simply Measured ...
May 26, 2015
Gaining Insights From Unstructured Data, AlchemyAPI Social Listening in the Restaurant, Food and Beverage Industry, Brandwatch Social Customer Service: Best Practice (PDF), Sentiment 2015 Influencer Marketing Guide, Simply Measured Is Sponsorship Worth the Money? Measuring Sponsorship ROI Using Social Data,...
May 19, 2015
Optimiser le parcours client en analysant les prises de parole digitales, Dictanova What Americans Care About Most, April 2015, Evolve24 Special Bulletin: Advice from #LESM Experts (access limited), Geofeedia Social Network Guide, LiveWorld The Savvy PR Pro’s Guide to Media...
April 30, 2015
Adobe Integration of Adobe Marketing Cloud with Microsoft Dynamics CRM. Bringr Facebook page management. Daedalus MeaningCloud (formerly Textalytics): new Corporate Reputation API. Engagor UI and usability improvements, reply with emojis, filter on smart folder. Locowise Free Instagram Analyser tool. Luminoso Excel download, project management features. Microsoft Microsoft...
April 23, 2015
Demographics Pro New Influence Search. Engagor New performance dashboard design. Expion Chinese and Japanese localization, improved global content discovery, automatic translation for 53 languages. Linkfluence Radarly: major update. Sendible Calendar enhancements, advanced search for people, custom URL creation, favorited tweets stream, delete Facebook comments, usability...
April 16, 2015
Hearsay Social New Curated Content Channels. Lexalytics Salience: Dutch language support. Semantria: Russian, Arabic, and Dutch language support. LexisNexis Relaunch of Newsdesk (formerly Moreover Newsdesk) with new analytics features, per-item metadata (such as MozRank, Kloutscore and sentiment), and LexisNexis content. NUVI Sentiment analysis for...
April 7, 2015
Il Risparmio gestito sui social media italiani, Blogmeter Social Listening in Practice: Market Research, Brandwatch Unlocking the Power of Human Data Insight, IDC / DataSift Etude: Top performance des Ecoles de Commerce sur les réseaux sociaux, Digimind How Brands Steal...
March 31, 2015
The Innovator’s Guide to Social Customer Care, Brand Embassy Social customer service 2.0: Is your enterprise ready, Conversocial / Ovum The Geosocial Marketer’s Roadmap, Geofeedia What Is Social Analytics, Simply Measured The Survival Guide to Customer Experience: 20 CXM Experts...
March 24, 2015
Social Listening for Nonprofit Organizations, Brandwatch J.Crew vs. Anthropologie: Competitive Brand Analysis and Brand Analysis: Teach for America and Americorps, Crimson Hexagon Big Data and Customer Acquisition, People Pattern The Complete Guide to Facebook Analytics, 2nd Ed., Simply Measured How...
March 10, 2015
Customer Service on Twitter, March 2015 Study, Simply Measured Using Twitter To Measure Global Engagement on Climate Change and Using Twitter Data to Analyse Public Sentiment on Fuel Subsidy Policy Reform in El Salvador, UN Global Pulse...
March 3, 2015
Social Listening for the Pharmaceutical Industry, Brandwatch 2014 Hotel Reputation Benchmark Report, Revinate Social Media Trends 2015, Rival IQ The Complete Guide to Social Audience Analysis and The Complete Guide to Social Conversation Analysis, Simply Measured Oscars: Twitter Report, Sysomos ...
February 17, 2015
How to Give Your Customer a Seat in the Boardroom, Clarabridge Preparing the Enterprise for a New Social Customer Service Model, Conversocial Social Data: Transformative Brand Power, Networked Insights Quarterly Twitter Benchmark Report, Q4 2014, Simply Measured How to -...
February 10, 2015
Twitter Happiness Report: A Study on Positive and Negative Emotions Expressed on Twitter, Brandwatch Travel & Tourism: The Social Path to Purchase, EngageSciences Super Bowl XLIX: Which Brands Really Won and What Americans Care About Most (January 2015), Evolve24 The...
January 27, 2015
Social Listening in Practice: Reputation & Crisis Monitoring, Brandwatch Engage and Influence Consumers on Visual Social Media Channels, Cision CES 2015, Evolve24 Quarterly Instagram Network Study, Q4 2014, Simply Measured Measuring Sentiment and Benchmarking Success: A Guide to Synthesio’s Social...
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