Results tagged “conversocial”

March 21, 2017

Conversocial Acquires HipMob

Conversocial  announced that it has acquired HipMob to expand its live chat capabilities. The company plans to combine live chat with social media and messaging platforms for an integrated customer engagement environment. SMA's acquisitions scorecard press release blog post...

March 14, 2017

New Papers, 14 March 2017

Global Wireless Benchmark Report, Conversocial  Sustainability Research, Sensika  The Impact of Organic Conversation on Web Traffic, Simply Measured ...

January 31, 2017

New Papers, 31 January 2017

Coppie di Influencer sui Social Media, Blogmeter  Social Insights: Consumer Technology, Brandwatch  The Total Economic Impact of Conversocial, Forrester / Conversocial  Customer service and brand communities, iAdvize  Customer Experience and AI: The myths, the reality, and a guide to getting...

November 3, 2016

Software Updates, 4 November 2016

TrendKite New SEO metric, SEO Impact via Moz integration. Twitter Quick replies and welcome messages in Direct Messages. Supported by: Audiense  Conversocial  Spredfast  Sprout Social ...

July 12, 2016

New Papers, 12 July 2016

Come i social media stanno trasformando il mondo del fashion, Blogmeter  Monster Job Report 2016 and Social Insights: Consumer Technology, Brandwatch  The Definitive Guide to Social, Mobile Customer Service, 4th ed., Conversocial  The New Audience Perspective: Expanding How We Listen...

January 19, 2016

New Papers, 19 January 2016

Social Insights on the Telecommunications Industry, Brandwatch  Serving the Social Traveler, Conversocial  Social Media Metrics Map, Simply Measured  Why Managing Social Media is Crucial in the Event of a Data Breach, Sprinklr  Using Social Insight for Competitive Analysis, Sysomos  Win...

January 7, 2016

Software Updates, 8 January 2016

Conversocial New sentiment conversion metric, user-customizable dashboards, UI. Netvibes Search for saved or tagged articles in Universal Search. Socedo Changes to lead discovery engine. Socialbakers Facebook Video Insights integration. Sysomos Recap of 2015 updates....

November 12, 2015

Software Updates, 13 November 2015

Conversocial Facebook Messenger integration. NetBase New Audience3D (profiling based on Twitter’s Audience API). NewsWhip Spike: Reddit coverage. Pulsar Clusters 2.0. Also, Historics preview by day. Salesforce Explore Workbenches in Analyze, new English sentiment engine, Android app (beta), API, data export, in-app notifications, LinkedIn and Instagram...

July 2, 2015

Software Updates, 3 July 2015

Conversocial Hashtag and geo-location monitoring on Instagram. Geofeedia Updated Instagram map widget. Little Bird Social Capital (Twitter analytics). NetBase Tags, user-adjusted sentiment. pr Proxem New Ontology-Based Topic Detection API. Sotrender Post tagging. Trackur New 7- and 30-day historical views. webLyzard New UI, Share of Voice metric, configuration wizard,...

June 30, 2015

New Papers, 30 June 2015

How Social Changed the Newspaper Industry, Brandwatch  2015 Social Customer Service Trust Index, Conversocial  Das ultimative Social Media Kochbuch and Etude: les Banques sur le web et les réseaux sociaux, Digimind  Listen Up! Guide to Social Listening for Smarter Business,...

March 31, 2015

New Papers, 31 March 2015

The Innovator’s Guide to Social Customer Care, Brand Embassy  Social customer service 2.0: Is your enterprise ready, Conversocial  / Ovum The Geosocial Marketer’s Roadmap, Geofeedia  What Is Social Analytics, Simply Measured  The Survival Guide to Customer Experience: 20 CXM Experts...

February 17, 2015

New Papers, 17 February 2015

How to Give Your Customer a Seat in the Boardroom, Clarabridge  Preparing the Enterprise for a New Social Customer Service Model, Conversocial  Social Data: Transformative Brand Power, Networked Insights  Quarterly Twitter Benchmark Report, Q4 2014, Simply Measured  How to -...

January 20, 2015

New Papers, 20 January 2015

Knowledge is Power: A White Paper on Enterprise Intelligence, AMI  Preparing the Enterprise for a New Social Customer Service Model, Conversocial  2015 Customer Service Trends to Watch, Parature  The Complete Social Media Competitive Guide, Simply Measured  The Future of Customer...

November 4, 2014

New Papers, 4 November 2014

Recently released research and white papers: Are Theme Parks Making the Most of Social Customer Service, Conversocial The Missing Billion: How web analytics is wiping the emerging world off the map, GlobalWebIndex How to Gain Actionable Insights from Social Media,...

October 2, 2014

Software Updates, 3 October 2014

Recently announced software updates: Brandwatch Vizia: redesigned Admin section. Conversocial Cirrus (contact center) integration. HootSuite Updated Synaptive YouTube app: bulk upload and schedule videos, increased search/monitor streams, UI. IQBuzz New HTML UI replaces Flash. Locowise User-defined dashboards. Also, hashtag analytics....

September 23, 2014

New Papers, 23 September 2014

Recently released research and white papers: The Definitive Guide to Social Customer Service (update), Conversocial 2014 Measurement Handbook, CyberAlert Financial Services: 4 Social Media Strategies for Business Success, HootSuite Real Insight: Real Time—Marketing’s Social Evolution, NetBase / CMO Council The...

August 14, 2014

Software Updates, 15 August 2014

Recently announced software updates: CIC Expanded Weibo coverage and metrics. Global expansion with 67 languages and 190 markets following post-acquisition integration of Fisheye Analytics. Conversocial Automated workflow routing for customer service teams....

July 31, 2014

Software Updates, 1 August 2014

Recently announced software updates: Actiance Import APIs, content capture & archiving, autoposting from content library. Brandwatch New Twitter Hindsight (access to complete history). pr Conversocial Instagram integration. Local Measure Filter by post type (photo, Instagram video, Facebook review), filter notifications...

July 16, 2014

Conversocial Adds $5 Million

The social customer service specialist Conversocial announced the addition of $5 million to its current round of funding, bringing the total round to $9.4 million. The latest investment was led by Octopus Investments and included Matt Arnold and DFJ Esprit....

July 15, 2014

New Papers, 15 July 2014

Recently released research and white papers: Text Analytics 2014: User Perspectives on Solutions and Providers, Alta Plana Social Customer Service: Dedicated solutions vs. All-in-one social media management suites, Conversocial / Forrester Consulting Moving Beyond Marketing: Generating Social Business Value Across...