The business of monitoring, measuring and understanding social media
February 14, 2017
The State of Chinese Social Media in 2016, CIC The State of Influencer Marketing 2017, Launchmetrics Ultimate 2017 Instagram eBook, Simply Measured The A to Z Guide for Influencer Marketing, Sysomos ...
October 14, 2014
Recently released research and white papers: From Social Business to Big Data: Insights from Kantar Media CIC’s 2013-2014 China Enterprise Social Business Survey, CIC 9 Social Media Guidelines for Wealth Management Firms, Hootsuite A Quick Guide to Basic Twitter Analyses,...
August 14, 2014
Recently announced software updates: CIC Expanded Weibo coverage and metrics. Global expansion with 67 languages and 190 markets following post-acquisition integration of Fisheye Analytics. Conversocial Automated workflow routing for customer service teams....
September 17, 2013
Recently released research and white papers: The Future of Marketing (Influence Study), Appinions The Rise of Social Travel, CIC /GroupM Real-Time Social Data Sampling (PDF), Gnip Hey Tech! Get Serious About Social Enlistment, Lithium...
February 5, 2013
Recently released research and white papers: Marketing Through Trust: Leveraging Influence in the Customer Purchasing Process, Appinions China's Social Business Development Road Map, CIC CMO Guide to Super Bowl Marketing, Networked Insights Social Business Textbook, Spredfast...
January 22, 2013
Recently released research and white papers: 2012 Crisis Management in the Microblog Era, CIC/Ogilvy PR Consumption Trends China 2013, CIC/MEC Engagement @ Scale in the Large Enterprise, Dachis Group Q4 2012 Global Brands, General Sentiment Follow the Social Media Maturity...
October 23, 2012
Recently released research and white papers: The Social Innovation of Market Research, CIC Introduction to HootSuite Social Media Best Practices, HootSuite Wave Q3 2012: Measuring your customer service performance on Twitter (PDF), Wavemetrix...
March 6, 2012
Recently released research and white papers: Voice of the Customer Analysis: Focus on Banking Industry, Attensity Uncovering the Gems: Market Research with Social Media Monitoring, Brandwatch Crisis Management in the Microblog Era, CIC and Ogilvy PR...
January 17, 2012
Kantar Media and Chinese social media specialist CIC announced the acquisition of CIC by Kantar Media, the media research and insights division of WPP's Kantar. Terms of the deal were not disclosed. In its announcement, WPP placed CIC's 2011 revenue...
January 3, 2012
Recently released research and white papers: The Vibrant Lives of Digital Youth: China’s Young Consumers in the Age of Social Media, CIC/GroupM Guide to Internet Monitoring and Clipping, CyberAlert Four Steps to Integrating Social Media Into Successful Campaigns, Radian6...
November 15, 2011
Recently released research and white papers: Microblog Revolutionizing China’s Social Business Development, CIC Social Media Insight Requires End-to-End Language Technology Capabilities, Converseon Why Americans use social media (PDF), Pew Internet & American Life Project...
October 18, 2011
Recently released research and white papers: Make the Voice of the Customer Your Business Asset, Attensity The Voice of Luxury: Social Media and Luxury Brands in China, CIC/GroupM Twitter Study (PDF), evolve24/Maritz Research (via Jay Baer) Research Industry Trends: Fall...
June 7, 2011
Recently released research and white papers: The Social Media Landscape in China, CIC The Social Habit, Edison Research/Arbitron Getting the Competitive Edge with Social Media (PDF), Radian6...
June 2, 2011
Recently announced software updates: AlterianSM2 5.0: workflow and engagement, dashboard, languages. BrandwatchPlatform notices. CICIWOMmaster: major upgrade. IWOMcooperator: entered public beta. SysomosMAP, Heartbeat: Gender analysis for Twitter and Facebook. uberVUScheduled posts, dashboard widgets, user permissions....
April 26, 2011
Recently released research and white papers: From Social Media to Social Business Topic 1: An Overview of the Evolution of Chinese Social Media, CIC Research Industry Trends Spring 2011 (PDF), GreenBook (via Tom H.C. Anderson) Training Your Company for Social...
December 1, 2010
CIC and Sina announced a partnership that will allow CIC to analyze content on Sina's Weibo microblog service. blog post press release (Chinese)...
November 10, 2010
CIC and Converseon announced a partnership to integrate CIC's SMA capabilities in China with Converseon's global coverage. press release Converseon blog post...
August 12, 2010
Recently announced software updates: BrandsEyeFacebook status and groups, search improvements. BrandwatchMinor chart updates, increased download limit. CIC IWOMdiscover v1.2 beta: UI, topic management, index comparison, graph and chart support, text transfer/storage/sharing ability. InsideViewImproved list building, multiple company watch lists, integrated...
August 3, 2010
Recently released research and white papers: Chinese Consumer Report 2010, Roland Berger and CIC The Nine Essentials of Online Opinion Monitoring, Crimson Hexagon Using the Internet as a Market Research Database, Onalytica...
June 3, 2010
Recently announced software updates: CICIWOMdiscover: SNS coverage, improved sentiment analysis....
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