Results tagged “clarabridge, engagor”

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New Papers, 3 October 2017

New Papers, 15 August 2017

Software Updates, 3 February 2017

Affinio 
Subreddit Graph reports, custom moodboards, annotation, data export, Image Explorer enhancements, Global Comparison, targeted audience queries.

Clarabridge 
CX Social: crisis plans.

Notified 
Automated tonality via Gavagai  partnership, improved reach estimates.

SocialFlow 
Publishing automation features.

Clarabridge Retires Engagor Name

Clarabridge  announced that it has changed the name of its Engagor product to CX Social. Clarabridge acquired the Belgium-based Enagagor in 2015.

Clarabridge Retires Engagor Name

Clarabridge  announced that it has changed the name of its Engagor product to CX Social. Clarabridge acquired the Belgium-based Enagagor in 2015.

New Papers, 25 October 2016

Software Updates, 23 September 2016

Canvs 
YouTube metrics integration.

Clarabridge 
Clarabridge CX Analytics: expanded emotions model, industry and source-specific sentiment templates, new industry templates (banking, casinos, hospitals, merchandising, pharmaceuticals, retail, crisis management, employee feedback), global brand recognition, category templates in German.

Intelligent Automation 
Scraawl 2.0.

Linkfluence 
Thematic Stream Graph, deep profiling, emoji cloud.

Little Bird 
Influencer and expert keyword Alerts.

Percolate 
Teams and hierarchies, program templates, rearchitected analytics.

Seekr 
Seekr 5.5: filter by content type, query refinement by content type, new editor role.

Simply Measured 
New Social Attribution product.

Talkwalker 
Business Impact Metrics.

Union Metrics 
Boolean queries for Instagram Trackers. Also, Twitter engagement metrics.

Unmetric 
Automated cross-channel reports.

Software Updates, 1 July 2016

Engagor 
Contact tagging, two-factor authentication and expanded security settings, publishing guidelines, new “Watchdog” dashboards to monitor social customer service metrics against your SLAs, new mobile app, image recognition.

Revinate 
Custom KPI widgets.

New Papers, 14 June 2016

Software Updates, 3 June 2016

Canvs 
Link Facebook page analysis to TV series.

Engagor 
Updated mobile app.

Synthesio 
New Instant Insights (triggered reports).

Software Updates, 18 March 2016

Brandwatch 
New Query Wizard.

Clarabridge 
Clarabridge CEM Analytics and Engagor: Image recognition from Ditto .

Meltwater 
Facebook topic data.

Sentiment 
WeChat and Line integrations.

Socedo 
New lead-gen reports from Salesforce, Marketo and HubSpot integrations.

YouScan 
Removal of user limits on all accounts.

ZoomSphere 
Facebook Reactions analytics.

Software Updates, 18 March 2016

Brandwatch 
New Query Wizard.

Clarabridge 
Clarabridge CEM Analytics and Engagor: Image recognition from Ditto .

Meltwater 
Facebook topic data.

Sentiment 
WeChat and Line integrations.

Socedo 
New lead-gen reports from Salesforce, Marketo and HubSpot integrations.

YouScan 
Removal of user limits on all accounts.

ZoomSphere 
Facebook Reactions analytics.

Software Updates, 19 February 2016

Buzzcapture 
Internal social network (Yammer) monitoring with Evolve.

Engagor 
Custom User Roles, use canned responses as snippets, add to Twitter lists, Filter on ‘Top Replies,’ agent in/out status, UI.

Mention 
Slack integration.

NUVI 
Channels: respond to Facebook and Instagram comments, reports.

Pulsar 
New query logic (case insensitive, partial string matching). Also, NEAR operator.

Quintly 
Industry Benchmarks.

Sotrender 
Automatic Instagram reports.

Spredfast 
Support for new Twitter features: DM prompt, feedback request.

Sprinklr 
Yelp insights and integration.

Sprout Social 
Support for new Twitter features: DM prompt, feedback request.

Synthesio 
Synthesio 3.0: major release.

The Swiss marketing agency Goldbach Interactive has posted the results of its annual review of social media monitoring tools. Companies making the top 10 list this year are Brandwatch , Buzzcapture , Engagor , Linkfluence , Media Focus , Oracle , Synthesio , Sysomos , Talkwalker  and VICO .

Goldbach summary 2015

The German-language post provides their detailed analysis and an English-language infographic.

Software Updates, 30 October 2015

Brandwatch 
Vizia: new app framework, weather and Google Analytics apps.

Engagor 
Redesigned Inbox.

Geofeedia 
New Twitter/Instagram engagement.

Nexalogy 
New demographics reports, sentiment analysis.

Nuke Suite 
Updated Convert section, new poll builder.

Pulsar 
Improved filters: basic, advanced, tags.

Snaptrends 
New Time Analysis chart.

Socedo 
Organic lead export.

Socialbakers 
New tools: News Feed Pulse (competitor content snapshot), Ads in Socialbakers Analytics (Facebook/Twitter ad manager), Listening.

Socialdraft 
New, downloadable Facebook and Twitter reports.

Talkwalker 
New Virality Map.

Twitter 
New Brand Hub: share of conversation, audience demographics, trends.

Zignal Labs 
New hashtag widgets.

New Papers, 1 September 2015

New Papers, 11 August 2015

Software Updates, 26 June 2015

Clarabridge 
Clarabridge 7: major release, now including CX Engagor.

Expion 
Localized UI for Simplified Chinese and Japanese, moderation of Facebook Reviews, Facebook paid metrics, user activity tracking, attribution for user-generated content.

Locowise 
New Facebook video metrics, content calendar with Twitter and Facebook scheduling.

Olery 
New consolidated Ratings page.

Union Metrics 
New multi-channel and Facebook analytics. pr

Software Updates, 12 June 2015

Cyveillance 
Cyber Threat Center: new search by image.

DigitalStakeout 
New Emoji Analytics.

Engagor 
New changelog, move to new APIs for Facebook and YouTube, custom user roles, delete comments in Instagram, YouTube and Google+, new Time Between Actions widget.

Geofeedia 
Major update. New UI, multi-location monitoring, improved analytics and sentiment analysis, influencer analysis. Also, new iOS app.

Nuke Suite 
New UI, publishing features.

Clarabridge Acquires Engagor

Clarabridge  announced that it has acquired Engagor  to add real-time social customer service and engagement to its customer experience management suite. The Engagor product will remain available as a separate product and will be offered as part of the Clarabridge suite.

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